Securely pack items. If available, please use the original packaging.
Print a return note and place it inside your package.
Take your package to your local post office (AusPost/DHL/Royal Mail/Canada Post/etc), purchase the return label and send it back to the address provided on the return note.
Be sure to request a trackable return so we can keep track of your package.
Return must be submitted within 45 days from purchase date.
REFUND OPTIONS:
US:
We'll issue your refund to the original payment method, once your original items have been returned to us. Please allow 3 processing days for your refund to appear back in your account. We will deduct $4.90 from your refund amount whether you opt for one of our return bar locations or print a return label.
Outside US:
Once we have received your return, it can take 5-10 business days for us to process it before issuing a refund. Please remember that we don’t issue a refund for the shipping cost of your original package or your return package.
Exchange
US: Feel free to opt for our exchange option where you can easily select your item in a new size. As soon as you have sent us your old item/s, we will go ahead and send out your exchange order. Exchanges are free of charge, but will be limited to one exchange per customer. Please be aware that you are able to exchange only sizes, but not colors or one item on completely different item.
Outside US: We don’t offer direct exchanges for international customers. Please process your return through the link provided above and create a new order with the exchange items.
For more information on our refund policy, clickHERE
"Super comfy sweatshirt, but it is definitely oversized (but not too much through)! Great quality at an affordable price."
— Makenzie M. (5/5)
My daughter loves this sweatshirt!
"My daughter loves this sweatshirt! Great details and color, washes well. She often wears oversized sweatshirts from your collection, but this one ran quite large so we exchanged and she still wore a small. She's a size 6 and about 5'2""
— Sharon M. (5/5)
the material of this hoodie
"the material of this hoodie is so so soft, its super smooth and fuzzy on the inside and the pattern is very cute as well. i absolutely love the hoodie but the only problem i encountered was that it runs quite big. i fit in eikted size xs for all other items but even xs is quite big and overly baggy for me for hoodies (maybe im just short-"
— Sophie Y. (4/5)
The quality is very good
"The quality is very good and this hoodie is super adorable I got so much compliments on it definitely one of my new favs"
— Journie W. (5/5)
its sooo cute
"its sooo cute"
— Hayley C. (5/5)
Super cute and comfy, the
"Super cute and comfy, the great quality! It's very true to size so no need to size up for more oversized fit. It arrived right on time and in perfect condition. I would definitely recommend this!"
— Giulia B. (5/5)
The quality was amazing! and
"The quality was amazing! and such a cute style! The design was also nice!"
— Piper H. (5/5)
it was a little larger
"it was a little larger than expected but very cute and good quality"
— Claire C. (5/5)
I love it! Very good
"I love it! Very good quality it’s sooo fuzzy!"
— Olga G. (5/5)
really lived it but make
"really lived it but make sure to dry/wash it inside out to preserve the numbers"